This Refund & Returns Policy applies to all digital purchases made on the Young Mindsets website.
If you do not agree, please do not use the website or purchase the course.

CONTACT INFORMATION
‍For questions about this Policy, please contact: support@youngmindsets.com
‍Young Mindsets Ltd
Registered in England & Wales
Company No: 15965400
Registered Address: 167-169 Great Portland Street, 5th Floor, London.  W1W 5PF
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‍1. DIGITAL NATURE OF THE PRODUCT
‍Young Mindsets is a digital video-based educational course, delivered instantly upon purchase.
Once access is granted, the product cannot be “returned,” making refunds limited under UK law.
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‍2. NO REFUNDS AFTER ACCESS IS PROVIDED
‍As per the Consumer Contracts Regulations 2013, digital products with instant access are not refundable once delivered, unless they are defective or not as described.
By completing checkout and ticking the terms & consitions box, you:
✔ Acknowledge that the digital content will be available immediately
✔ Waive the 14-day right to cancel
✔ Agree that no refunds will be issued once access is granted
✔ Agree to Terms & Conditions of use
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‍3. EXCEPTIONS
‍Refunds may be considered only if:
The digital product is not delivered
There is a technical error preventing access that cannot be resolved
The product was mis-sold or incorrectly charged (rare)
We will ALWAYS do our best to resolve technical issues first.
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‍4. SCHOOL LICENSING REFUNDS
‍Due to the custom nature of school access:
No refunds are issued once login credentials are created
Schools must confirm details before purchase
Adjustments can be made to access if required
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‍5. TECHNICAL SUPPORT
‍If you experience issues accessing the course:  support@youngmindsets.com
‍We aim to respond within 24–48 hours.
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‍6. UNAUTHORISED SHARING OR MISUSE
‍Refunds will not be issued if:
Login sharing is detected
Content is downloaded, copied, or distributed
Terms & Conditions are violated
Such violations may result in account suspension without refund.
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‍7. CONTACT
‍For questions about this policy email : support@youngmindsets.com
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The information provided by Young Mindsets Ltd (“we”, “us”, “our”) on this website and in our course is for educational and informational purposes only.

1. NOT A MEDICAL OR CLINICAL SERVICE
Young Mindsets:
Is not a psychological therapy, counselling service, or medical provider
Does not diagnose, treat, or cure mental health conditions
‍Does not replace professional therapy, counselling, or clinical intervention
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‍Our content supports wellbeing and mindset development but is not a substitute for professional advice.
If a child is experiencing severe anxiety, depression, self-harm thoughts, or safeguarding concerns, contact:
GP or a licensed mental health professional
NHS services
Emergency services

2.EDUCATIONAL PURPOSE ONLY
‍All content is:
General
Non-clinical
Designed for learning and wellbeing
Appropriate for use at home or school

3. NO GUARANTEES
‍We cannot guarantee:
Academic outcomes
Behavioural changes
Mental health improvements
Personal development results

Each child is different and results vary.

4. EXTERNAL LINKS
‍We are not responsible for third-party content, resources, or websites linked externally.

5. LIABILITY
‍Young Mindsets Ltd is not liable for:
Misuse of content
Decisions made based on our videos or materials
Technical issues outside our control

‍‍For questions about this policy email : support@youngmindsets.com
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