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refundS policy
REFUNDS POLICY and 14-day money-back guarantee
Young Mindsets — 14-Day Money-Back Guarantee
At Young Mindsets, we're passionate about helping children develop confidence, resilience and a positive growth mindset.
We want every family to feel confident when purchasing our courses.
That's why we offer a 14-Day Money-Back Guarantee, giving you the opportunity to explore our Home Course with peace of mind.
This Refund & Returns Policy applies to digital courses purchased through the Young Mindsets website.
1. Our 14-Day Money-Back Guarantee
We want you to be completely satisfied with your Young Mindsets experience. If you're unhappy with your Home Course purchase for any reason, you can request a full refund within 14 days of the original purchase date, even if you've already accessed or watched the course.
To request a refund, simply email support@youngmindsets.com within 14 days of purchase, including your name and the email address used when purchasing.
You do not need to provide a reason, although we always welcome feedback to help us improve.
2. Refunds After 14 Days
Once the 14-day money-back guarantee period has expired, we do not offer refunds for change of mind, dissatisfaction with the course or failure to complete the lessons.
However, this does not affect your statutory consumer rights. Refunds or other remedies may still be available where required by UK consumer law, including where digital content is faulty or not as described.
3. Digital Products and Instant Access
Young Mindsets provides digital video-based educational courses, with access granted following successful purchase. Under the Consumer Contracts Regulations 2013, customers purchasing digital content may lose their statutory 14-day cancellation right once delivery begins, provided they have expressly consented to immediate access and acknowledged the loss of that right.
Regardless of this, Young Mindsets voluntarily provides its own 14-Day Money-Back Guarantee for Home Course purchases.
This means eligible customers can request a full refund within 14 days of purchase, even after accessing the course.
4. Refunds for Faulty Content or Technical Issues
We are committed to providing a reliable and enjoyable learning experience.
If you experience any of the following issues, please contact us:
You have paid but cannot access your purchased course.
A technical problem prevents you from using the course.
The digital content is faulty or materially different from its description.
You believe you have been charged incorrectly.
We will work to resolve technical problems promptly and provide any refund or other remedy required by applicable consumer law.
Your statutory rights are not limited to the 14-day guarantee period.
5. School Licensing Refunds
School licences and institutional purchases may be subject to separate terms depending on the type of licence and access purchased.
Schools should confirm their licensing requirements before completing a purchase.
Once school access has been activated, refunds for a change of mind are not generally offered unless expressly agreed in the applicable licensing terms.
This does not affect any rights or remedies that cannot lawfully be excluded.
The 14-Day Money-Back Guarantee applies to individual Home Course purchases and does not automatically extend to school or institutional licences.
6. Processing Your Refund
Once your refund request has been received, we will review it and confirm the next steps. Approved refunds will be returned to the original payment method, unless otherwise agreed. We aim to process refunds promptly and, where required by law, within the applicable statutory timeframe. Once a full refund has been issued, access to the refunded course may be withdrawn.
7. Technical Support
If you experience difficulties accessing or using your course, our support team is here to help.
Email: support@youngmindsets.com
We aim to respond to enquiries within 24–48 hours. You are welcome to contact us for assistance before requesting a refund, but doing so is not a requirement of our 14-Day Money-Back Guarantee.
8. Unauthorised Sharing or Misuse
Young Mindsets course materials are protected by intellectual property rights and are provided for use in accordance with our Terms & Conditions. Unauthorised sharing of login details, copying, redistribution or commercial use of course materials may result in restricted or suspended access, where permitted by law and our Terms & Conditions. Such misuse does not automatically remove any statutory rights or valid refund entitlements.
9. Your Statutory Consumer Rights
Our 14-Day Money-Back Guarantee is an additional benefit offered by Young Mindsets. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
10. Contact Us
For refund requests, technical assistance or questions about this policy, please contact:Young Mindsets
Email: support@youngmindsets.com
We're always happy to help and want every family to have a positive experience with Young Mindsets.
At Young Mindsets, we're passionate about helping children develop confidence, resilience and a positive growth mindset.
We want every family to feel confident when purchasing our courses.
That's why we offer a 14-Day Money-Back Guarantee, giving you the opportunity to explore our Home Course with peace of mind.
This Refund & Returns Policy applies to digital courses purchased through the Young Mindsets website.
1. Our 14-Day Money-Back Guarantee
We want you to be completely satisfied with your Young Mindsets experience. If you're unhappy with your Home Course purchase for any reason, you can request a full refund within 14 days of the original purchase date, even if you've already accessed or watched the course.
To request a refund, simply email support@youngmindsets.com within 14 days of purchase, including your name and the email address used when purchasing.
You do not need to provide a reason, although we always welcome feedback to help us improve.
2. Refunds After 14 Days
Once the 14-day money-back guarantee period has expired, we do not offer refunds for change of mind, dissatisfaction with the course or failure to complete the lessons.
However, this does not affect your statutory consumer rights. Refunds or other remedies may still be available where required by UK consumer law, including where digital content is faulty or not as described.
3. Digital Products and Instant Access
Young Mindsets provides digital video-based educational courses, with access granted following successful purchase. Under the Consumer Contracts Regulations 2013, customers purchasing digital content may lose their statutory 14-day cancellation right once delivery begins, provided they have expressly consented to immediate access and acknowledged the loss of that right.
Regardless of this, Young Mindsets voluntarily provides its own 14-Day Money-Back Guarantee for Home Course purchases.
This means eligible customers can request a full refund within 14 days of purchase, even after accessing the course.
4. Refunds for Faulty Content or Technical Issues
We are committed to providing a reliable and enjoyable learning experience.
If you experience any of the following issues, please contact us:
You have paid but cannot access your purchased course.
A technical problem prevents you from using the course.
The digital content is faulty or materially different from its description.
You believe you have been charged incorrectly.
We will work to resolve technical problems promptly and provide any refund or other remedy required by applicable consumer law.
Your statutory rights are not limited to the 14-day guarantee period.
5. School Licensing Refunds
School licences and institutional purchases may be subject to separate terms depending on the type of licence and access purchased.
Schools should confirm their licensing requirements before completing a purchase.
Once school access has been activated, refunds for a change of mind are not generally offered unless expressly agreed in the applicable licensing terms.
This does not affect any rights or remedies that cannot lawfully be excluded.
The 14-Day Money-Back Guarantee applies to individual Home Course purchases and does not automatically extend to school or institutional licences.
6. Processing Your Refund
Once your refund request has been received, we will review it and confirm the next steps. Approved refunds will be returned to the original payment method, unless otherwise agreed. We aim to process refunds promptly and, where required by law, within the applicable statutory timeframe. Once a full refund has been issued, access to the refunded course may be withdrawn.
7. Technical Support
If you experience difficulties accessing or using your course, our support team is here to help.
Email: support@youngmindsets.com
We aim to respond to enquiries within 24–48 hours. You are welcome to contact us for assistance before requesting a refund, but doing so is not a requirement of our 14-Day Money-Back Guarantee.
8. Unauthorised Sharing or Misuse
Young Mindsets course materials are protected by intellectual property rights and are provided for use in accordance with our Terms & Conditions. Unauthorised sharing of login details, copying, redistribution or commercial use of course materials may result in restricted or suspended access, where permitted by law and our Terms & Conditions. Such misuse does not automatically remove any statutory rights or valid refund entitlements.
9. Your Statutory Consumer Rights
Our 14-Day Money-Back Guarantee is an additional benefit offered by Young Mindsets. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
10. Contact Us
For refund requests, technical assistance or questions about this policy, please contact:Young Mindsets
Email: support@youngmindsets.com
We're always happy to help and want every family to have a positive experience with Young Mindsets.
WEBSITE DISCALIMER
The information provided by Young Mindsets Ltd (“we”, “us”, “our”) on this website and in our course is for educational and informational purposes only.
1. NOT A MEDICAL OR CLINICAL SERVICE
Young Mindsets:
Is not a psychological therapy, counselling service, or medical provider
Does not diagnose, treat, or cure mental health conditions
Does not replace professional therapy, counselling, or clinical intervention
Our content supports wellbeing and mindset development but is not a substitute for professional advice.
If a child is experiencing severe anxiety, depression, self-harm thoughts, or safeguarding concerns, contact:
GP or a licensed mental health professional
NHS services
Emergency services
2.EDUCATIONAL PURPOSE ONLY
All content is:
General
Non-clinical
Designed for learning and wellbeing
Appropriate for use at home or school
3. NO GUARANTEES
We cannot guarantee:
Academic outcomes
Behavioural changes
Mental health improvements
Personal development results
Each child is different and results vary.
4. EXTERNAL LINKS
We are not responsible for third-party content, resources, or websites linked externally.
5. LIABILITY
Young Mindsets Ltd is not liable for:
Misuse of content
Decisions made based on our videos or materials
Technical issues outside our control
For questions about this policy email : support@youngmindsets.com
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